Poor Customer Service
I was sold dental insurance a few months ago. I requested for the detailed information to be emailed to me whereby the agent said it will be posted. However, I have not received any information /schedule despite money being deducted from my account. Worse, no one seems to be able to provide clarity or just send the information I requested.
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TFG's replyOfficial
19 May 2019, 09:05Good day Yuche
Your reference number is RM177914.
We are so sorry to hear you are having this experience with the Contact Centre and have escalated your details to the Insurance Department as an urgent intervention.
Feedback will be provided shortly.
Thank you for contacting us regarding this.
Kind Regards
The Customer Support Team
Your reference number is RM177914.
We are so sorry to hear you are having this experience with the Contact Centre and have escalated your details to the Insurance Department as an urgent intervention.
Feedback will be provided shortly.
Thank you for contacting us regarding this.
Kind Regards
The Customer Support Team
Best regards,
TFG's reply19 May 2019, 09:05
Official
Good day Yuche
Your reference number is RM177914.
We are so sorry to hear you are having this experience with the Contact Centre and have escalated your details to the Insurance Department as an urgent intervention.
Feedback will be provided shortly.
Thank you for contacting us regarding this.
Kind Regards
The Customer Support Team
Your reference number is RM177914.
We are so sorry to hear you are having this experience with the Contact Centre and have escalated your details to the Insurance Department as an urgent intervention.
Feedback will be provided shortly.
Thank you for contacting us regarding this.
Kind Regards
The Customer Support Team
Best regards,