Poor customer service

This is the response I've received from TFG, but I haven't received any call from the manager, clearly they are not taking my complcomplaint seriously

Good day Popmzu

We’re so sorry to hear you had a bad experience in our store!

This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again.

We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Customer Support Team