POOR CUSTOMER SERVICE

On 14 February 2021 I placed an online order from @home. I ordered a number of items which were delivered however I requested that I fetch the floating shelves from their warehouse in Durban. Two weeks had passed with no communication from them as to when I would be able to fetch the order.

I called their call center on Friday 26th Feb and spoke to Zandile who advised that the shelves were “unallocated” and that she would get back to me by the end of the day which she did not. The next day I called and spoke to a gentlemen who said he would get back to me within 2 hours and did not.

I emailed them yesterday and requested that they revert by midday today which they did not. Their customer service is awful!!!! I buy most of my home items from this company but I’m highly disappointed in how uninterested they are in resolving my issues.