LR
Lynele R
1 reviews | Active since Jan 2020
11 Jul 2023, 20:21
Poor Customer Service
I paid my TFG account accordingly and received an sms & an email stating that I didn't. I logged a query via email and waited. I eventually called in and spoke to an AGENT who advised that the payment was made and it will reflect. He apologized and resolved the ticket. I check my account now and it shows I still owe an amount for July .Please can this be resolved TFG.
Helpful (0)
Replies (3)0
Replies (3)
TFG's replyOfficial
12 Jul 2023, 13:15Hello
Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
TFG's reply12 Jul 2023, 13:15
Official
Hello
Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
LR
Lynele R's updateReviewer Update
13 Jul 2023, 21:01Thank you for resolving this asap !! I appreciate that .
LR
Lynele R's update13 Jul 2023, 21:01
Reviewer Update
Thank you for resolving this asap !! I appreciate that .
TFG's replyOfficial
14 Jul 2023, 09:15Hello 😊
Great to hear that you had a positive experience with our company!
Thank you for sharing your feedback. We are thrilled to know that our efforts to provide excellent customer service and high-quality products/services have paid off.
Your feedback is valuable to us and we will continue to strive to exceed your expectations. Thanks again for choosing our company and we look forward to serving you again in the future!
TFG Customer Support Team
Great to hear that you had a positive experience with our company!
Thank you for sharing your feedback. We are thrilled to know that our efforts to provide excellent customer service and high-quality products/services have paid off.
Your feedback is valuable to us and we will continue to strive to exceed your expectations. Thanks again for choosing our company and we look forward to serving you again in the future!
TFG Customer Support Team
TFG's reply14 Jul 2023, 09:15
Official
Hello 😊
Great to hear that you had a positive experience with our company!
Thank you for sharing your feedback. We are thrilled to know that our efforts to provide excellent customer service and high-quality products/services have paid off.
Your feedback is valuable to us and we will continue to strive to exceed your expectations. Thanks again for choosing our company and we look forward to serving you again in the future!
TFG Customer Support Team
Great to hear that you had a positive experience with our company!
Thank you for sharing your feedback. We are thrilled to know that our efforts to provide excellent customer service and high-quality products/services have paid off.
Your feedback is valuable to us and we will continue to strive to exceed your expectations. Thanks again for choosing our company and we look forward to serving you again in the future!
TFG Customer Support Team