Poor Customer Relationship

So frustrated with such dis-respect for a long standing customer.

Just after lockdown my purse was ****** along with all my cards, ID Book and Drivers License. During this period I have been unable to replace them and also with my age I am very nervous at spending the whole day trying to queue to sort out. Anyway have just come back from spending nearly an hour at Foschini Fourways trying to replace my store card. Originally staff told me I could not do it so then decided not to walk away and went looking for a store manager who tried to help but had to contact head office. I answered all the security questions to the lady on the phone but when I explained I only had a photocopy of my id she promptly requested to go back to the manager and refused to issue me with a replacement card. I have been a loyal and long standing account holder who always pays my account promptly and often more than stated. If this is the way you treat your customers just for the issue of a store card which I am paying for and all my details matched what you had on your system then you can take my account and close it. Maybe you need to learn the lesson of looking after those that are loyal and pay and those that don't as I think that I might just drag out the balance of my account.