Poor Customer care

I hereby write my complaint that I experienced from your Church street branch today.I went to get a refund for the clothes for my son that I bought for Christmas and were not fitting and had to replace them and bought him other clothes.

From five clothes I was returning 2 clothes that were small for him and wanted a refund as I had replace with something else.I spoke to Kia and Sibongile who were looking for the manager on his /her phone that took long as there was no answer,I stayed in the store for more than a hour.All of a sudden they received to the manager who said they can't refund me basing on the 30th policy passed yesterday and the tag were not attached.

As a customer I was not well aware of the return policy which is "30days" yet other shops its 3 months.We took off the tags and later to find out the clothes were not fitting for my Son and my Husband had to go buy other clothes for Chfistmas.I had the tags with me.So as Tfg what am I supposed to do with the clothes that are not fitting my Son and with any relevant bodies return policy can't be 30days.I have the right to exchange clothes within 3 months, with a slip and also the tags that i brought.This thing that I have to stay more than an hour in a shop should stop as per covid restrictions and you clearly know there is no parking next to your shop.Because of taking donkey hours in your shop,I had to get a ticket fine for that.This is unacceptable!!How can a manager be chased around? Shouldnt the manger be at the store.Aikhona Mani!!