Poor Communication

I submitted an application at Markham in Fourways Mall. I got an sms that I should send my copy of ID and bank statements. I have not heard from TFG since. I tried to apply online and found out my application was declined. Why was I not informed? What is even the reason my application is declined? It's a second time TFG treats me like this. Last time I found out when I was buying at Store that my credit was zero because my work contract was nearing its end. I was angry and decided to not to use the account again even after numerous marketing to come back to TFG. I finally decided to come back and I find out TFG still does care about communication. Even with the sms, TFG had failed to communicate I must include my ID number in the subject of the email only to ask me to resend with my ID in the subject.