POOR ASSISTANCE FROM TFG CUSTOMER SERVICES

I have been trying to link my TFG card to my online profile since 9 May 2018. I emailed customer services requesting assistance, because the cell phone app for TFG has a technical error every time i enter my OTP. Eventually Donita Bredenkamp contacted me via e-mail requesting my details (10 May 2018), which I provided. She asked me again for further details on 15 May 2018 via e-mail, which I promptly provided. To date I have not heard any progress on my request and is still receiving the error message on the app. I think the service is very poor, having been a client since 1994. I will appreciate some progress please. I can be contacted via e-mail, thank you. Mrs Chandler