Poor and disappointing service

<p>My name is Nwabisa Ntsiko ID: ********** 031084, account number ********** ********** 91315. I went to Markhams Golden Acre in Cape town on 09/09/2016 to submit an insurance claim for a cellphone and I have not received any feedback until I went to Markhams in Bellville today and asked the consultant to call the insurance department that she was told the system is offline and they need the policy number from Head Office. Should TFG then took responsibility in letting me know what is happening with my claim even if it is via sms or email as I do get sms’s on a monthly basis to reminding me about my monthly payment should my query then be handled just as well. I am finding this service really poor as compared to companies that I usually deal with such as the Edcon group that lets you know how far the process is. Can someone please contact me urgently about when I can expect feedback and also about the turnaround time for this. I am really disappointed with the service that I am currently getting.</p>