Policy dispute not being attended to

I have had this account for 3 years and never app**** for insurance yet I am being charged R32.00 on a monthly basis for cellphone insurance. I happen to look at my statement at the beginning of 2017 and saw this insurance.

I called your call centre first when I saw the insurance and was advised to contact Finrite/Hollard to cancel the insurance.

I have tried contacting Finrite/Hollard on numerous occasions (1 whole year) to cancel the cellular insurance I have on my account. No one is able to assist or I'm being sent from pillar to post.

I am requesting that all charges made for the 3 years for this insurance be reversed.

I sent TFG an email on 29 January 2018 and received an automated response with a reference number 01183DF68 and that my query will be attended to.

I requested feedback on 5 February 2018, no response.

I requested feedback again on 9 February 2017, no response.

This is appalling service. Guys come on now, get this thing sorted out and do not expect me to go through Finrite because they aren't any better at getting a response.