Please train your management team on your own policies.

The level of training at TFG stores is becoming worrisome, especially because the group is growing in acquisition of certain brands. Escape Duesouth Menlyn management team is STUPID and do not deserve to work for such the TFG group. This group as a leading retailer in SA prides itself in customer services yet the personnel know nothing about the brand ethos.

My friend wanted to exchange a luggage which I bought for her as a gift at the Woodlands branch. we remember the date, time and price of total purchase but sadly we had no slip but Menlyn failed to do simple thing to call that branch and retrieve the slip. TFG policy says one can exchange or get a refund into a gift card if the customer has no proof of purchase. It took the DueSouth Escape Management team 1 hour 45 minutes to help my friend with the exchange. Over 10 calls of me calling and explaining one thing and wasting my airtime and battery. Worst thing of it all is my friend had a baby on her back, in a rainy Pta saturday noon, in this pandemic and still no joy.