HH
Hayley H

1 reviews | Active since May 2016

04 Apr 2018, 14:33

PLEASE HELP ME!!!! TFG!!!!

I would like to open an account with the TFG group but because I was an employee more than 3 years ago I am unable to do so as they haven't closed off my account since been an employee with them. I only found this out last week when I tried to apply online for an account and was messed around with their *********** call center staff. Everyone giving me a different story and hanging up the phone on me , what happened to customer service, wanting to help customers? I would still like to open an account with TFG despite their unhelpful *********** staff. PLEASE HELP ME!!!!

0
Replies (3)
TFG
TFG's reply04 Apr 2018, 15:04
Official

Good day hayleyh84

Thank you for your feedback, we can imagine you’re feeling very frustrated.

We’ve passed your query on to the New Account and Staff Account team – they will urgently look into the matter and get in touch with you directly.

Thanks,

The Customer Support Team

Best regards,

HH
Hayley H's update16 Apr 2018, 12:42
Reviewer Update
Today is the 16 april and i have still not received a call or anything from TFG.... No update, no nothing...
TFG
TFG's reply16 Apr 2018, 14:31
Official

Hi Hayleyh84,

We are sorry to learn that no feedback was given and will escalate this immediately.

Please accept our sincere apologies for the frustration.

Kind Regards

The Customer Support Team

Best regards,