Please fix the cell Phone.

Hi

I hope you are doing well.

I bought a cell phone (Sumsung) at R2000.00 on the 5th of December 2019 using the TFG account.

Yesterday late the cell phone froze and never switched on.

Therefore today the 19/03/2020 I tried to return the cell phone to HI TFG Stores (Highveld Mall)and the manager Thapelo refuse to book the cellphone and was told they can’t take it for repairs cause I don’t have the box.

I have just paid installments of that cell phone on my account for only four months and still have to continue to pay it for the next twenty months, how possible is that to pay for something I don’t use anymore.

Please advise on what to do as I still want to continue using the cell phone and paying my account.

Kind Regards, ***