tB
theunis B
1 reviews | Active since Jul 2020
03 Aug 2021, 16:27
Please assist!!!
Good day.
After spending hours of time on the phone with no results i decided to write this complaint. Firstly,for the past two years my phone that i bought at the HI store in welkom is not only deducting from my store account but from my bank account as well and no one can tell me why.
secondly,i canceled one of my phones insurance but the wrong phone was cancelled so can i please get clarity of witch of my phones still do have insurance.
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TFG's replyOfficial
04 Aug 2021, 08:32 Good day Theunis We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply04 Aug 2021, 08:32
Official
Good day Theunis We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team