Plain tired of being done in

My husband has an account withTFG for about 5 years now... they have eve offered me one too and that is the reason for this post: to let them know exactly why I will never take an account with the group.

1. I have experience ***** of note... for which no apology was given.

2. I have experienced a company that is only interested in "the bottom line"

In 2017 my husband settled his account with Markham just to receive a statement with an outstanding balance. After looking into the matter it became apparent that some fees were levied. We were advised on inquiry that my husband had opted on his application to have this service for which the fee was levied and that it was an annual fee.

We requested the original application and received it. Low and behold "my husband had opted" to have the service for which the fee was levied. Not to mention that the tick was obviously different from the others and darker than the rest. Coupled with the fact that they have never levied this fee to his account before I could only conclude this one simple thing... My husband had been de*****ed in plain daylight.

In 2018, we decided to indulge in the spoils of black Friday. Only to learn that the company bottom line takes preference to its own policy... the return and exchange policy that is. So, we purchased 2 items online for my husband on his size. When he received it the items did not fit. We went to the store to have this exchanged for a different size, which unfortunately, they did not the in stock. We were advised that we couldexchange the item at a different store. The shop assistant took the items and provided my husband with a receipt which he was to produce at the store to exchange for a different side.

He was informed that his account was credited and that he cannot exchange the item for a different size. Now I have read the policy regarding returns and exchanges and by what lies you tell your clients... or you just assume that we are daft?

Then we get some bollie about not being able to exchange the item due to it being a promotional item and what other consumers did to TFG in the past... ever heard of case based?

Firstly the promo story is not part of the policy and the shop assistants are not all for full disclosure in this case "tgey should ave told you" doesn't fly by me, it either happened I it didn't. Crediting the consumers account and not telling the consumer... not on. We should refer to the CPA don't you think?

I would honestly love for TFG to contact me to have this resolved as quickly as you telesales agents get to call bomb consumers phone.

Let us face this one head on.

Christelle