cD
chenelle D
1 reviews | Active since Jul 2017
07 Dec 2019, 10:45
plain **** service
I placed an order, it was cancelled. A week later I ordered the same item which was still available, placed my order yet again it was cancelled. Received an email this morning stating that "Stock was reserved by customers’ and as no payment was received, items are now back in stock and our promotional deals ended on 2 December 2019. " Why should I now pay extra for something I paid already for and was cancelled due to your reason for keeping stock for clients who didn't pay?
Helpful (0)
Replies (6)0
Replies (6)
TFG's replyOfficial
08 Dec 2019, 09:11Dear Chenelle Doodley
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards TFG Customer Support Team
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards TFG Customer Support Team
Best regards,
TFG's reply08 Dec 2019, 09:11
Official
Dear Chenelle Doodley
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards TFG Customer Support Team
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards TFG Customer Support Team
Best regards,
cD
chenelle D's updateReviewer Update
11 Dec 2019, 11:27All I received was an email with a reference number...
cD
chenelle D's update11 Dec 2019, 11:27
Reviewer Update
All I received was an email with a reference number...
TFG's replyOfficial
12 Dec 2019, 09:48Good day Chenelle Doodley
We thank you for your feedback.
Please accept our sincere apologies for the delay and any inconvenience or frustration experienced as a result thereof.
We confirm that our Sports and E-commerce Operations team are pushing to have this matter resolved as soon as possible.
Kind regards
TFG Customer Support Team
We thank you for your feedback.
Please accept our sincere apologies for the delay and any inconvenience or frustration experienced as a result thereof.
We confirm that our Sports and E-commerce Operations team are pushing to have this matter resolved as soon as possible.
Kind regards
TFG Customer Support Team
Best regards,
TFG's reply12 Dec 2019, 09:48
Official
Good day Chenelle Doodley
We thank you for your feedback.
Please accept our sincere apologies for the delay and any inconvenience or frustration experienced as a result thereof.
We confirm that our Sports and E-commerce Operations team are pushing to have this matter resolved as soon as possible.
Kind regards
TFG Customer Support Team
We thank you for your feedback.
Please accept our sincere apologies for the delay and any inconvenience or frustration experienced as a result thereof.
We confirm that our Sports and E-commerce Operations team are pushing to have this matter resolved as soon as possible.
Kind regards
TFG Customer Support Team
Best regards,
cD
chenelle D's updateReviewer Update
12 Dec 2019, 12:23How long for this this issue to be resolved? I checked online and guess what.. OUT OF STOC****
cD
chenelle D's update12 Dec 2019, 12:23
Reviewer Update
How long for this this issue to be resolved? I checked online and guess what.. OUT OF STOC****
cD
chenelle D's updateReviewer Update
22 Dec 2019, 18:16Yes.. Its me again.. I ordered the same item 3 weeks apart and guess what.. The order was again cancelled due to item being damaged etc. Question.. Why is this item still online however when I ordered it now again for the 3rd time, ai received the same cancellation email. What do I tell my son who was so excited for this sneaker? Since I didn't receive anything from you besides an email with a reference for this complaint, I guess I will have to take it further. Thanks for wasting my time!!!
cD
chenelle D's update22 Dec 2019, 18:16
Reviewer Update
Yes.. Its me again.. I ordered the same item 3 weeks apart and guess what.. The order was again cancelled due to item being damaged etc. Question.. Why is this item still online however when I ordered it now again for the 3rd time, ai received the same cancellation email. What do I tell my son who was so excited for this sneaker? Since I didn't receive anything from you besides an email with a reference for this complaint, I guess I will have to take it further. Thanks for wasting my time!!!
TFG's replyOfficial
24 Dec 2019, 09:16Good Day Chenelle Doodley
Thank you for your email
We are absolutely mortified at your bad experience
We are aware that your order has cancelled after the purchase has been confirmed. There has been loads of congestion on our website for the sale offers which contributed tremendously to this issue.
Kindly note we have checked this item and can confirm that it was in fact over sold online. We did not have the available stock by the time picking was done at our distribution centre for your order.
We apologise profusely for any disappointment or confusion created.
Kind regards
TFG Customer Support Team
Thank you for your email
We are absolutely mortified at your bad experience
We are aware that your order has cancelled after the purchase has been confirmed. There has been loads of congestion on our website for the sale offers which contributed tremendously to this issue.
Kindly note we have checked this item and can confirm that it was in fact over sold online. We did not have the available stock by the time picking was done at our distribution centre for your order.
We apologise profusely for any disappointment or confusion created.
Kind regards
TFG Customer Support Team
Best regards,
TFG's reply24 Dec 2019, 09:16
Official
Good Day Chenelle Doodley
Thank you for your email
We are absolutely mortified at your bad experience
We are aware that your order has cancelled after the purchase has been confirmed. There has been loads of congestion on our website for the sale offers which contributed tremendously to this issue.
Kindly note we have checked this item and can confirm that it was in fact over sold online. We did not have the available stock by the time picking was done at our distribution centre for your order.
We apologise profusely for any disappointment or confusion created.
Kind regards
TFG Customer Support Team
Thank you for your email
We are absolutely mortified at your bad experience
We are aware that your order has cancelled after the purchase has been confirmed. There has been loads of congestion on our website for the sale offers which contributed tremendously to this issue.
Kindly note we have checked this item and can confirm that it was in fact over sold online. We did not have the available stock by the time picking was done at our distribution centre for your order.
We apologise profusely for any disappointment or confusion created.
Kind regards
TFG Customer Support Team
Best regards,