NM
Nontombi M
1 reviews | Active since Oct 2020
28 Jul 2022, 17:30
Phone insurance
Not so long ago i wrote a review about the bad service that i am currently experiencing with TFG cellphone insurance. They came back to me and promised to assist. They approved the insurance and said i should go collect my voucher at Mall of Africa in 48 hours. I have gone to the mall 4 times already and i being told that my voucher has not arrived in store. Something as easy as sending an email!!!! What is wrong with this company though? A struggle to get my insurance approve and futhermore trouble to COLLECT the voucher!!? How did TFG become so big with bad service?!!? Service is horrible and even the people at head office are useless!!!! This is very DISAPPEARING!!!!
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TFG's replyOfficial
28 Jul 2022, 18:39Good day Nontombi
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply28 Jul 2022, 18:39
Official
Good day Nontombi
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team