NM
Nokulunga M
1 reviews | Active since Dec 2020
23 Sept 2021, 16:19
PHONE INSURANCE
I'm very disappointed with TFG, I took an insurance with them 2019. I got ****** last week, I put a claim with them last week until today they have been giving me a run around, I'm going for two weeks without a phone and a reply from them
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TFG's replyOfficial
23 Sept 2021, 16:26 Good day Nokulunga
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
TFG's reply23 Sept 2021, 16:26
Official
Good day Nokulunga
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team