Pearl Customer Care Champion 2024🌟

We bought shoes in Sportscene at mall of Africa and in two months the shoes started making some sound when walking.We phoned the store in mall of Africa and there was no one picking up the phone until I send an email just before Christmas and in a day I received a call from Pearl in the customer care ,she is excellent,with excellent people's skills and I was then referred to Montana ,where I interacted with Maurice who was also exceptional and we could not conclude.On the next day I checked the shoes and I found them in Wonderboom store ,I then Phoned Montana shop and I found Tshego whom you could hear there's prosper sharing of information,well done to Maurice and Tshegofatso you are Stars.I went in to Wonderboom and the service to be honest was not satisfactory,the first thing I explained my reason to the two shop lady assistants and one just concluded that 'I knew Tshego would refer you to us'of which I corrected immediately The Wonderboom store needs attention in the form of training. I struggled until I got Pearl on the phone who was on leave and despite being home on Christmas day she pull up her sleeves and sorted the problem out. Thank you Pearl may you be recognised in your company and see you as a champion I noticed in you🌟