Payments

I have been a loyal customer for over 10 years and have always paid. Being in accounts department myself I know that we normally give clients to pay up to the 5th of each month at least. With the 1st of January being a public holiday and NO transactions gets cleared you would think that they would give you at least up to the 5th considering all the public holidays in Dec and now beginning Jan. It was not even 9am this morning on 2 January 2024 and I have received emails and smses saying OOPS you haven't paid. Really? I'm waiting for money to clear as the banks also only process from today. Every single time they send an email or sms they also charge me.

This is really upsetting me as they make me feel like I'm a ******** and they are money hungry not giving any chance due to public holidays.

As a loyal client for over 10 years I am really disgusted in their customer service. I have complained about this before but nothing gets done.