AM
Aphelele M
1 reviews | Active since Feb 2020
06 Feb 2020, 22:20
Payment through the web portal not refleting
I have beep paying via the website portal since i got my account. The past two months my payments have not been received by the company. The sales consultants are the least helpful people i have ever come across. After i settle my account i will never ever deal with such a level of incompetence. If the functionality on the web portal does not work TAKE IT DOWN.
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Replies (2)0
Replies (2)
TFG's replyOfficial
07 Feb 2020, 11:15Dear Aphelele
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
A request for proof of payment will be emailed to you shortly.
Kind RegardsTFG Customer Support Team
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
A request for proof of payment will be emailed to you shortly.
Kind RegardsTFG Customer Support Team
TFG's reply07 Feb 2020, 11:15
Official
Dear Aphelele
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
A request for proof of payment will be emailed to you shortly.
Kind RegardsTFG Customer Support Team
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
A request for proof of payment will be emailed to you shortly.
Kind RegardsTFG Customer Support Team
AM
Aphelele M's updateReviewer Update
07 Feb 2020, 12:16If the website does not work, fix it. Your customers should not be negatively impacted by internal issues.
I will reframe from using my account and once settled I will close it. You don't seem to understand the severity of this matter and how negatively impact my credit score.
I will reframe from using my account and once settled I will close it. You don't seem to understand the severity of this matter and how negatively impact my credit score.
AM
Aphelele M's update07 Feb 2020, 12:16
Reviewer Update
If the website does not work, fix it. Your customers should not be negatively impacted by internal issues.
I will reframe from using my account and once settled I will close it. You don't seem to understand the severity of this matter and how negatively impact my credit score.
I will reframe from using my account and once settled I will close it. You don't seem to understand the severity of this matter and how negatively impact my credit score.