Payment not allocated

Good Day,

I write this email with so much frustration.

My husband got a call this morning from one of your collections agents advising of payment on his account for the month of January. He made his payment on the 04/02/2020, because your stupid systems were offline when he was wanting to make payment on the 29th January 2020.

Attached is the proof of payment. I want this payment allocated within 24 hours to his account. I want the charges of interest, collection charges, late payment charges removed with immediate effect. If the above is not removed I will be escalating to your Higher authorities and posting on social media platforms and laying a complaint with the NCR and will be escalating to your Group Director P S MEIRING

This is unacceptable. A gesture of goodwill needs to be taken into consideration. If my husband receives another call today about payment I will be laying another complaint for harassment.

Please get back to us ASAP. Contact details: ***(Mr Lewis)