Payment allocation

Disappointed!!! Extremely Poor service. I have paid my Markhams account via online EFT 01 April 2020 and up until today the monies is still not allocated to my account and I have send my proof of payment to Tfg electronic payment email numerous time. And after 8 emails 5 phone calls , visit to the store my query still not resolved . Every time when I phone they keep on saying the will attend to my query!!! My only regret is listening to the their advise that you can use and option of online payment during lockdown period because clearly now it has became my problem with no one to assist... ***