Payment

I paid my account on the 6th of March 2024 on their recommended App "Bash" which has my details and the amount that I'm suppose to pay. After paying the kept on call and sending me messages that I need to pay my account of which I paid R800.00 I sent them the proof of payment but still funds were not allocated, I sent them my banking statement to show them the funds are not in my account but their account still funds were not allocated, I sent 1000 emails to the customer service and also Elctronic Payment department till date they don't want to allocate my funds they sent me an email saying they don't work with bank statements they want proof of payment of which I sent to them many times and I even called all their departments and 1 lady told me that they are struggling with the App payments but my question is since well the fault is on their side why are they bothering me instead of fixing their bull?

This is real madness and no one is willing to help no focus on fixing their bull but instead they want customers to pay again while payment is on their account, this is a way of robbing customers.

My name is Sibusiso Sekatane

I hope they going to fix this thing before the end of the day.