PAYING THE PRICE FOR TFG MISTAKES

I am writing this on behalf of my partner...

The following 2 issues have caused a huge mess with his credit score/record...

1. Every month his TFG account is paid on time on the TFG app using the instant eft option, last year there was an error where tfg did not pick up payment and the account went into arrears, after having to pay AGAIN in store and sending countless emails with bank proof of payment letters, finally a gentlemen (Shameer Vallie) assisted, found the mistake and account was rectified and credited.

2. The Markhams card under his name was cancelled/closed telephonically, a month later to our surprise we were told we were in arrears of +-R250 (we were under the impression that the account is closed/cancelled) which means the agent we canceled/closer the account with did not do her job as we had thought.

With all this it has resulted in my partner not being able to apply for finance as this is causing red flags on his credit record. All these issues were not issues that were caused by him but he now has to suffer because of your company and staff.

Could this be rectified ASAP.