Pattern of misleading information and over promising and failing to deliver

It has been over a week since video footage regarding the return of the Hisense phone has been requested by TFG area manager.

I was told that she will try to push to obtain the footage by Monday( 19/12/2022 ) in order to provide a resolution to my initial complaint. However, till today I still have not heard back from the manager. I have tried calling her today in order to find out if has she made any progress in resolving my complaint of being misled into purchasing a phone which TFG exaggerated it's capabilities but she could not answer her phone.

My experience with Protea Glen Exact store and the Area Manager has been extremely disappointing. My rights as a consumer has been violated by Protea Glen Exact Store and I have attempted to obtain a fair resolution from the store and Area Manager but it is now evident that TFG is determined to provide poor service.

This whole experience has been frustrating and disappointing. With TFG I am noticing a pattern of exaggeration and over promising but failing to deliver. I have run out of patience and tolerance for this type of service that I am receiving from TFG. I have no other choice but to seek a resolution from an independent and impartial organization that deals with the abuse of consumer rights.