MN
Maritza N

1 reviews | Active since Nov 2018

24 Dec 2021, 08:25

PATHETIC TFG GROUP AND CITY LOGISTICS

So disappointed with the services that a person gets. City logistics services are bad. Waiting for a parcel that needs to be delivered within 3 days from Monday, but the Tfg customer online support can't do more then to email city logistic. I tried calling but they can't assist because they can't get my tracking number on their systems then I must call the TFG online support again because the courier company can't assist. Now there is a delay with the courier company but NO COMMUNICATION JUST TO LET ME KNOW. PATHETIC!!!!!!! I MUST CALL EVERYTIME TO FIND OUT WHAT IS GOING ON BECAUSE TO GET FEEDBACK FROM YOU IS SO VERY HARD TO DO. I NEED MY ORDER BEFORE 11H00 TODAY!!!!!

It is shocking to see how many people are complaining and they have a lot of chain stores and this is their services that they give? TFG group Please use a courier company that wants to work.

I will never order online again from them and will advice anyone that wants to order or open account with TFG to stay far away.

0
Replies (3)
TFG
TFG's reply24 Dec 2021, 12:18
Official
 Good day Maritza  We’re extremely sorry for the service you have received.  It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately.  Thank you for your patience, you will be receiving your reference number for this query shortly.  Take care and be safe.  Warm regards TFG Customer Support Team
MN
Maritza N's update28 Dec 2021, 08:31
Reviewer Update
Good day

I am still waiting for feedback and my order is still with city logistics.
No communication what so ever.

MN
Maritza N's update29 Dec 2021, 09:14
Reviewer Update
Good day
I AM STILL WAITING FOR FEEDBACK ON MY ORDER!!!!!!!!!!!
THE ISSUE HAS NOT BEEN RESOLVED!!!!!!
IT IS GOING FOR WEEK 2 THAT I AM WAITING FOR MY ORDER.