CJ
Cherise J

1 reviews | Active since Mar 2018

16 Oct 2020, 19:20

Pathetic TFG, DON'T OPEN AN ACCOUNT!!!

There is just nothing good to say about TFG. Since day one I had problems with my account, I bought something online and TFG blocked my card. I called customer service to have it unblocked and I failed the security questions due to them asking questions based on my identification info of many years ago, not the information on my TFG application. After a few months I went to a store to unblock my card, the manager unblocked it and said I am now able to purchase something in store or online. I bought online again and customer service called to check if it was not someone else then me that was making a purchase, I went through full identification and security questions with the guy and he processed my order, also said he will unblock my account. Now just to find out my card is blocked again FOR NO REASON. Thank you once again for proving what pathetic company you are.

0
Replies (3)
TFG
TFG's reply20 Oct 2020, 08:13
Official
Dear Cherise Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team 
CJ
Cherise J's update22 Oct 2020, 10:39
Reviewer Update
No reference has been received and we are on the third working day.
CJ
Cherise J's update23 Oct 2020, 12:50
Reviewer Update
I have called in now and tried to find out why my account was blocked, once again I was told that I need to go in to a store. I am over this, I am a true honest customer and this is how TFG treats you!