Pathetic Tempo watch quality

I bought a brand new Tempo watch in December 2021 at American Swiss promenade store. Less than a week later while sitting in a company the eatch strap snapped off my arm. I called the store and they were still open that Sunday afternoon. I took the watch to them nad they said they can only send it for repairs. A branf new watch. I went to enquire about it at the store earlier and no news. Instead of replacing the watch they sent it for repairs. I dont know what their thinking was. I had the watch for less than 5 days. And its still not back yet. PLEASE STAY AWAY FROM PURCHASING ANY TEMPO PRODUCTS FROM THE TFG GROUP. AS THEIR GAURUNTEES ON THEIR PRODUCTS MEANS NOTHING. THIS MATTER SHOULDVE BEEN RESOLVED A VERY LONG TIME AGO BY REPLACING THE WATCH. NOW IM WITHOUT THE WATCH I PAYED CASH FOR. SO THEY ARE PLANNING TO RETURN A SECONDHAND WATCH TO ME FOR A BRAND NEW WATCH PRICE. TGF AND TEMPO'S HANDLING OF THIS MATTER UTTERLY PATHETIC. I PAID FOR SOMETHING BUT DONT HAVE IT OR OWN IT. YOUR LEVEL OF CUSTOMER SERVICE IS PUTRIT TO SAY THE LEAST.