Pathetic services

I’m really just gatvol now of Promenade’s branch. My father purchased a pair of takkie for me on his account. I had it on for the very first time and a few hours later the stitching came loose. I then asked him to take it back and explain to them what happened. A guy by the name of Ashley who said he was the manager said that he cannot exchange it(really now)imust wear it broken and bring it back and then he will see if it’s a factory fault(how the hell will he know this if he doesn’t get to work in the factory). I then took it back yesterday and explained that it broke further and it’s allowing me to walk skew and then he said that his not the manager and pointed to a female that she is the manager and I must speak to her. Who the hell is he trying to take for a fool. Was told to bring it back today and they will see if it’s factory fault. My father has cancer and is in pain most of the time but His the account holder so he must bring it back and forth and making him walk up and down. I’m not interested in a voucher etc. just want it re credited. I will never purchase anything there coz management sucks. Then Ashley is the manager then tomorrow someone else is the manager,they should get there facts straight