PATHETIC SERVICE PROVIDER!!1

GOOD DAY, I have a problem with TfG Group as I am a customer who always strives to pay for my monthly installments on time. Now I had my phone ****** from me late on the month of November last year,I went to the Sportscene Alex Mall at Alexandra I sent all that they asked of me an affidavit and the box of the phone with the IME Number but now thw whole December month passed and I still go at the same store they tell me to call the TfG Insurance guys myself whenb I call the is not response it is UNFAIR! If you look at it in this way if the 7th day of the month passes and one has not settled their installments they sent SMSes none stop but if they have to provide their end of services they drag their feet, at this point I am an UBER driver I need a phone as soon as possible. The only thing i got was a text saying they are aware of my claim over two weeks ago and nothing productive and I was provided this number "IN ********** 00005" on the same SMS I received, as you can imagine being an UBER driver I NEED A PHONE!