VG
Viwe G
1 reviews | Active since Aug 2019
23 Aug 2022, 06:26
Pathetic service in cellphone insurance claim
I claimed my cellphone insurances with TFG in June and I haven't received my phone till now, when I call the call center I'm told that your so called people need to check if I had bought the phone in store, since I paid cash, yet they never asked for my purchase receipt cus I still have it and their debit order goes off every month but they are procrastinating to approve my cellphone insurance, what ****** business are you operating TFG team???? Your service is very pathetic, I'm disgusted, I doubt I'll ever deal with you guys again.
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Replies (3)VG
Viwe G's updateReviewer Update
23 Aug 2022, 06:31I really don't know why you guys treating your customers like trash. How do you think I survive without a phone for +-3 months? You keep on debiting from my account yet you beat around the bush about my claim? Do you want me to take further steps on this matter?
VG
Viwe G's update23 Aug 2022, 06:31
Reviewer Update
I really don't know why you guys treating your customers like trash. How do you think I survive without a phone for +-3 months? You keep on debiting from my account yet you beat around the bush about my claim? Do you want me to take further steps on this matter?
TFG's replyOfficial
23 Aug 2022, 08:22Good day Viwe
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
TFG's reply23 Aug 2022, 08:22
Official
Good day Viwe
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
VG
Viwe G's updateReviewer Update
25 Aug 2022, 10:09Good day,
It's me again, writing to you, about your poor service. On Monday I logged a complaint about your cellphone insurance claim that takes years to get approved, and you sent your apologies, your team called me as well and told me that they've approved my claim and you'll send a package order after 48hrs. I took some time from work and went to your store but nothing was sent to the store and we've reached 48hrs now.
Why should I beg you guys for my cell phone? I have been paying your insurance every month, consecutively, why are you treating your customers like gabbage??? Do I have to take further steps on this matter in order for you to attend this matter? Cus' it's clear that you don't know who you dealing with. I need to have my phone with me by end of business day today! How do you think I survive without a phone while you keep on debiting froml my account????
It's me again, writing to you, about your poor service. On Monday I logged a complaint about your cellphone insurance claim that takes years to get approved, and you sent your apologies, your team called me as well and told me that they've approved my claim and you'll send a package order after 48hrs. I took some time from work and went to your store but nothing was sent to the store and we've reached 48hrs now.
Why should I beg you guys for my cell phone? I have been paying your insurance every month, consecutively, why are you treating your customers like gabbage??? Do I have to take further steps on this matter in order for you to attend this matter? Cus' it's clear that you don't know who you dealing with. I need to have my phone with me by end of business day today! How do you think I survive without a phone while you keep on debiting froml my account????
VG
Viwe G's update25 Aug 2022, 10:09
Reviewer Update
Good day,
It's me again, writing to you, about your poor service. On Monday I logged a complaint about your cellphone insurance claim that takes years to get approved, and you sent your apologies, your team called me as well and told me that they've approved my claim and you'll send a package order after 48hrs. I took some time from work and went to your store but nothing was sent to the store and we've reached 48hrs now.
Why should I beg you guys for my cell phone? I have been paying your insurance every month, consecutively, why are you treating your customers like gabbage??? Do I have to take further steps on this matter in order for you to attend this matter? Cus' it's clear that you don't know who you dealing with. I need to have my phone with me by end of business day today! How do you think I survive without a phone while you keep on debiting froml my account????
It's me again, writing to you, about your poor service. On Monday I logged a complaint about your cellphone insurance claim that takes years to get approved, and you sent your apologies, your team called me as well and told me that they've approved my claim and you'll send a package order after 48hrs. I took some time from work and went to your store but nothing was sent to the store and we've reached 48hrs now.
Why should I beg you guys for my cell phone? I have been paying your insurance every month, consecutively, why are you treating your customers like gabbage??? Do I have to take further steps on this matter in order for you to attend this matter? Cus' it's clear that you don't know who you dealing with. I need to have my phone with me by end of business day today! How do you think I survive without a phone while you keep on debiting froml my account????