Pathetic service from TGF insurace.

Good day my name is Joy Welby-Solomon

I just googled to the TGF cellphone insurance group. And was reading other customers reviews with the following insurance company. Its seems to be a common trend with TGF. We took out insurance just after i purchased my phone at markhsms store in tokai nov 2017we were called about two weeks or so after and foschini had offered us cellphone insurance over the phone we were sent no documents. My phone was ****** from my handbag on 3 May 2019 we went to markhams tokai the next day 4 May 2019 to fill out forms etc it was then sent away. Its been almost 3 months now with no proper responses first they were looking for documents and the stories are endless from the insurance company i have no more words im totally disgusted with the service of this insurance company its been a huge inconvience for me being without a phone. We were told a week after we filled out insurance that it will be sorted within a week. The staff at markams tokai was very helpfull and i cannot blame them for TGF pathetic service. I could have purchased a new phone but because we pay for insurance everymonth i carried on being patient hoping that it will get sorted. Im not one to complain or write terrible reviews but this is just disgusting hoping that my review and others with the same issue something will get done regarding this insurance that they offering to customers you should be ashamed TGF insurance.

JOY Welby-Solomon ***