PATHETIC SERVICE FROM TFG. TOTAL WASTE OF TIME AND MONEY!!!

ordered a pair of shoes on the 27th @11:30 on the online webstore , the webstore took me to the portal to make payment and payment was made , I have **** . when I created my account I mistakenly added my email address with a spelling error , I swiftly acted to edit my email address on the website and did so @12:00 . my order status has been ''processing " for 4 days. no updated emails have been coming through to me so I called online services to enquire what is going on with my order , i tell the lady everything and that i have updated my email address myself and even gave her the right email address aswell , she told me she would send thru the emails regarding this order but she hasn't to this day! she also informs me that on their side my order shows ''oversold'' which is not my fault! she tells me she would have an answer as to whether or not i will receive what ive paid for by the end of the day but again poor service meant i had to follow up myself the next day . only to be told i would be refunded , still no emails received! i even asked the lady how can you compensate for this and she said all they can do is refund me , i believe this is completely unacceptable from them , they have wasted my time , taken my money , not given me feed back , completely frustrated me . rightly the least they could do is also give me a voucher for all this bull. i honestly thought TFG was better than this!!! and i still haven't been refunded at all.