Pathetic Service from Tfg online shop and Westgate sports scene

I bought some items from TFG online shop, of which I received sms's that they have been delivered at WESTGATE SPORTS SCENE. I collected one item delivered on 31/07/2020 on the 3rd/08/2020 and the one delivered on 30/07/2020 was nowhere to be found. Went back after four days as I was told to come back after few days, still it was not found , despite me showing them the sms of comfirmation, n visiting the shop many times no efforts made to phone to trace it, was dismissed just like that. I foned the call centre to trace it n was told items were received by Richard,proof was emailed to me. I then foned the store asking for Richard, n the unprofessionalism in that store its so disgusting, some guy with bad attitude answered the call n went on in Zulu of which I don't understand a word of it. I assume and hoping it was not a store Manager with lack of etiquettes. If it was, it explains the chaos and mismanagement of the shop. He then called Richard took my no. and promised to call me back, till now haven't received a call. I contacted the Tfg online shop again asking for a refund. Spoken to a lady Zandile Colani and promised to contact the shop to find out, she then sent me email after 2 days saying she can't get hold of anyone in the shop therefore I must do a follow-up on my own was given *** aparantly for the store(a Capetown no.) of which I'm in roodepoort. I have sent numerous emails to customer service, till to date not action has been taken. I still haven't received my shoes nor my FOSCHINI account been credited back.

1.I need a refund/my account should be credited with the amount.