Pathetic service from TFG Online.

Absolutely awful service. I ordered a skincare product from TFG Online and received an sms that my order was received , confirmed and dispatched. My order was a self collection at one of their stores which they noted takes between 3 to 5 days. 8 Days later and I had received no communication regarding my order so I contacted their customers care enquiring about the delay only for them to immediately cancel my order as according to them, my order had been incorrectly accepted. I pleaded with them not to cancel it and would rather wait for my order to be corrected, but they had gone ahead with my order cancelation. I then received an email stating that my issue had been resolved and closed, which it clearly HAD NOT BEEN.After making me wait 8 days, without any communication they unilaterally take a decision to cancel my order instead of simply asking what I'd prefer. Absolutely wasted my time. Pathetic service. Why should the customer have to be so inconvenienced because of TFGs incompetence? Save yourself time and stress and rather other from a reputable online store like Takealot instead.