Pathetic service from TFG

I placed an order for 2 pairs of penny loafers with tassel detail on the 24 September 2020 order P***. I received the brown pair within days but the navy pair was cancelled by TFG for no apparent reason. I then called them to hear what the story was and they gave me a voucher to re-order the shoes. I then placed an order for the navy shoes on the 7 October 2020 order P***2 and up till now I haven’t received it. I have called several times and sent countless emails but they cannot tell me where my shoes are. The status on my account says that the parcel is with the couriers since the 16 October, it’s exactly a month later and I still haven’t received my parcel. How can you take from people during these trying times??? I paid for my order but to date I haven’t received it being nearly 2 months later since the first time I placed the order.