Pathetic service from TFG customer service department - definitely do not want my business

I inquired today why I could not purchase from TFG online using my card. I was told that I did an online purchase on 6 October and they tried to contact me on the same day to find out if it was actually me placing the order...failed to reach me (by phone ONLY) and then blocked my card for further use on 7 October. For the record, I was out of the country for work. What is funny is that: 1. My order still arrived???? 2. No emails - only phone. 3. I now need to go into a Markham store to reactivate my card... no other way, but keep in mind I did mention I am working outside of RSA. 4. My identity could be established while talking to Thuli on the phone at the customer service department, but could not be used to reactivate my card.

I have been a loyal customer always paying on time and always paying more than required. My credit rating at TFG is as solid as can be. To be treated like this is not on. We are in 2019 and in 2011 I could already do critical transactions over the phone with FNB??? Do I need to stop my account and close it?