Pathetic service

I received a call from Tracy, TFG Operations dept on 10 December ‘19. Instead of making thing better, she informs me that no one at TFG Group is aware of the promotion i.e. a Foschini/TFG voucher I won in a competition, and that part of the voucher which I spent at their Exact Fourways store, should not have been processed. Notwithstanding the fact that I sent a detailed e-mail to Customer Services on 3 December ’19 and despite the fact that TFG Customer Services dept. confirmed the balance on the voucher via text message just the previous day (9 Dec ’19). My questions are: · Did I not win the voucher? (even though I have proof of this) · Was my part purchase *******? · Should Tracy not have done her due diligence before calling me i.e. check with all concerned including their retail partner? So, now more than a week later, I’ve still not had a satisfactory response from TFG and not a decenty apology.