1 reviews | Active since Apr 2021
Pathetic service
If you know what's good for you NEVER have any insurance related dealings TFG. On Monday the 1st of May I submitted my insurance claim at Foschini Gateway only to have the insurance receive the claim on Friday after calling the store numerous times and being old that the claim was emailed to the incorrect address. On the 9th insurance approved the claim and sent the voucher to the store. The store did not notify me about this and I had to once again phone in to know this. 2 weeks later I still do not have a replacement phone as it is being outsourced and nobody knows where its being outsourced from or when the phone will be available to me. I have been pushed back and forth and NOBODY has any proper information. Pathetic service that we actually pay for, you could swear that its free.
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely
apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in
the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely
apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in
the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team