Pathetic service

I have purchase items online 2 weeks ago and I only received half of my purchase. I have called the call center for 2 weeks and have spend more on holding on the line than the actual item... I am disgusted in the service delivery and i want a refund.

I cant even get hold of them on email I've had no response for the past week its sitting on courier status I cant even cancel my purchase. I will definitely not be using this service again and I will complain to everyone about how pathetic this company is as this is appalling....

Will I have to wait another 2 weeks to even get my money back or a response..