Pathetic service!!!

Sms received for Pargo 976263 order no P*** collection 07/01/20, got to the store on Sunday and it was not in store. From Monday morning to date I have been shoved around and up until this day no senior management has contacted me. Called your online department on Monday enquiry sent to store and Pargo confirmed order was signed for by someone at the Sportscene store in Cape Gate. No feedback on Tuesday, online consultant on leave. No call from store either and I left my details there on Sunday for management to call no manager called. Call received from store Tuesday eve after I had called them still no feedback app waiting on online department. Call made to online department Wednesday and to store, online called back store to look for parcel at other pargo stores. No feedback. Called store advised waiting on waybill? Called store today pargo consultant who assisted me on leave? Is this the kind of service you provide to your clients? I feel I should receive a letter of apology and be reimbursed for all the calls made to your store and head office. Your service is putrid!!!