PATHETIC SERVICE AT TFG CUSTOMER SERVICE AND

Item: TFG
Rating: 1
Author: Adri van der Westhuizen

I have done a online order and did not receive more than half of the items. The parcel was on the way and then the told RAM courier to send the parcel back as according to them it a duplicate order which it is not. I am so fed up and angry. According to TFG RAM Couriers does have the parcel and have to authorize it to be delivered on the same tracking no, but after several requests they still don't send me confirmation from RAM that they have the parcel.

I have made 11 calls on my airtime and have send 8 emails. Not resolved yet. Their customer service is pathetic. Next step, report to the Consumer Ombudsman. Please note.this is nearly R800 worth of items.

Really dissatisfied and disappointed

My ticket no#321292

Helpful (0)

Replies (1)

TFG's replyOfficial

26 Oct 2022, 10:10

Good day Adri

Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.

We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.

This matter will be addressed with the highest priority, your reference number will be sent to you shortly.

Warm regards

TFG Customer Support Team

TFG's reply26 Oct 2022, 10:10

Official

Good day Adri

We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.

This matter will be addressed with the highest priority, your reference number will be sent to you shortly.

Warm regards

TFG Customer Support Team