1 reviews | Active since Mar 2014
Pathetic service and terrible quality control
I placed a few orders during black friday...with as many distribution centres you have i received part of my order that i placed on the 21st of November 2022.its been 10 days and you guys are still packing it. Let me mention sending part orders and receiving 15 different OTPs is the most annoying thing to ever go through. i have been charged for it on my account already.i sent an email to you guys which you haven't responded to. I want my credit immediately. I will not pay an installment for something i do not have.
Secondly on a separate order i ordered an expensive pair of nike sneakers and i was sent a filthy pair with a torn box . It looks like it has been used.That just cant happen and its unhygienic. Dont try to fool us customers TFG..you not giving me what i paid for. Does anyone even check these items before sending it to customers?
I have emailed online support and customer care with no response and a way forward
Good day Altaaf
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Good day Altaaf
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team