SM
Sharlotte M
1 reviews | Active since Feb 2010
22 Mar 2022, 15:10
PATHETIC SERVICE AND DISHONESTY
I have spent over R100 in airtime calling you guys and requesting for my refund, I have reach out by email and Facebook messenger too but I keep on being promised to be paid. The finance department has been processing my refund since the 10 March. The lady I dealt with via email has been useless, she gives no feedback and keeps promising me lies. If I dnt get my money by tomorrow, I will visit one of your stores and cause such noise that they will have no choice but to refund me. Why must I fight fir what is rightly mine?
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TFG's replyOfficial
23 Mar 2022, 08:58 Good day Sharlotte Makola
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply23 Mar 2022, 08:58
Official
Good day Sharlotte Makola
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team