MJ
Mtunzi J

1 reviews | Active since Nov 2019

15 Dec 2021, 16:19

Pathetic service

You guys have the poorest customer service that i am considering cancelling my account.

I have been trying to get my account credit increased for more than a week now. Its story after story.

Firstly on Tuesday 7th December 2021 I was given an outdated credit evaluation form to fill in by one of your stores, I had to go back to the store the following day to fill in a new version.

Secondly on Thursday 9 December 2021 i got a call saying the new form was not clear as it was badly scanned by the store so i should go back to the store and ask them to rescan.

Then on Friday 10th December 2021 I went back to your stores I sent the form using 3 of your stores you cant tell me that all 3 stores sent an unclear form again.

More than a week later i decided to scan and send the form myself its been more than 48 hours and still no response

I have visited your stores 6 times already for the same query.

The guys at *** have stopped responding to my emails

0
Replies (1)
TFG
TFG's reply16 Dec 2021, 12:31
Official
Good day Mtunzi  We’re extremely sorry for the service you have received.  It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately.  Thank you for your patience, you will be receiving your reference number for this query shortly.  Take care and be safe.  Warm regards TFG Customer Support Team