CP
Charles P
1 reviews | Active since Oct 2019
30 Oct 2019, 10:58
Pathetic Service
Placed an order the 19th Oct. Delivery takes 3-5 working days. Today is the 30th and still nothing received. I have been phoning the online store and hearing same thing everyday that my parcel is on it's way.
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TFG's replyOfficial
30 Oct 2019, 14:05Good day Charles Prince
We can understand your disappointment regarding the delay experienced with your parcels delivery and wish to advise that the matter has been escalated to our courier service management to ensure that we do better in future.
Our tracking shows that your parcel will be delivered within the next hour if it has not arrived already.
Please accept our humblest apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The Customer Support TYeam
We can understand your disappointment regarding the delay experienced with your parcels delivery and wish to advise that the matter has been escalated to our courier service management to ensure that we do better in future.
Our tracking shows that your parcel will be delivered within the next hour if it has not arrived already.
Please accept our humblest apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The Customer Support TYeam
TFG's reply30 Oct 2019, 14:05
Official
Good day Charles Prince
We can understand your disappointment regarding the delay experienced with your parcels delivery and wish to advise that the matter has been escalated to our courier service management to ensure that we do better in future.
Our tracking shows that your parcel will be delivered within the next hour if it has not arrived already.
Please accept our humblest apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The Customer Support TYeam
We can understand your disappointment regarding the delay experienced with your parcels delivery and wish to advise that the matter has been escalated to our courier service management to ensure that we do better in future.
Our tracking shows that your parcel will be delivered within the next hour if it has not arrived already.
Please accept our humblest apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The Customer Support TYeam