Pathetic service

Item: TFG
Rating: 1

On the 07/04/2021 i placed my order online buying boots from THE FIX and Estimated Arrival: Wed 14 Apr 2021

On the 14/04/2021 i still had not received an sms nor an email to confirm i can pick up my order from my chosen THE FIX store. I kept tracking my order and the status kept saying Handed to Courier. I then decided to send an email to TFG for assistance. I received an email back and they advised they will follow up and revert back to me.

I sent another email the following day asking them to give me the couriers contact details so i could follow up myself as they still had no answers for me.

I got another email advising my order is ready for collection at my chosen THE FIX store and i should just quote my order number.

This morning i receive an email from TFG online shopping team advising they are unable to locate my parcel and they will issue me with a refund.

After almost 2 weeks of waiting this is one of the most pathetic services i ever experienced! I had to brutally tell them to get them elsewhere and contact me to collect them from my chosen THE FIX store.

I really hope this will be sorted by end of this weekend!!!

Helpful (0)

Replies (1)

TFG's replyOfficial

22 Apr 2021, 10:38

Dear Peekay Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team

TFG's reply22 Apr 2021, 10:38

Official