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Caswin C
1 reviews | Active since Sept 2021
16 Sept 2021, 09:35
PATHETIC SERVICE
So on the 4th September I sent an email advising to cancel some club magazines and jewellery insurances as well as the Lifenet cover. To my surprise I received smses advising my Platinum cover is cancelled. Which I never requested. Therefore I want all my Platinum club fee to be credited to my Markham account that I've paid since its been active. I have proof on email that I did not request that specific insurance to be cancelled. So kindly refund my fees back on to my Markham account. I want to hear no further stories.
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TFG's replyOfficial
17 Sept 2021, 11:12 Good day Caswin Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply17 Sept 2021, 11:12
Official
Good day Caswin Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
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Caswin C's updateReviewer Update
22 Sept 2021, 15:11No one bothered contacting me, I'm sure it's because the guilty person who cancelled my insurance cannot contact me. I have proof of my email in regards to what should be cancelled. I want all my funds paid on the platinum insurance paid. No further stories!
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Caswin C's update22 Sept 2021, 15:11
Reviewer Update
No one bothered contacting me, I'm sure it's because the guilty person who cancelled my insurance cannot contact me. I have proof of my email in regards to what should be cancelled. I want all my funds paid on the platinum insurance paid. No further stories!