TM
Thandeka M
1 reviews | Active since Jan 2017
02 Aug 2021, 10:50
PATHETIC SERVICE
The Service is getting worse not, my query was assigned Dewald Kraft on Thursday the (29/07/2021) , I havent receive any communication as he advised that someone will contact me to resolve my issue. To my suprise , I went to JET Store(SANDTON) and I was advised that my card is blocked and has BLOCK J on the account. Please activate my card and REMOVE THE BLOCK J on the account. MY CELLPHONE INSURANCE IS STILL NOT APPROVED AFTER PAYMENT OF R940 MADE ON THE 27 JULY 2021,.
PLEASE ADVISE WHATS GOING ON . ???
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Replies (2)
TFG's replyOfficial
02 Aug 2021, 11:01Dear Thandeka Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply02 Aug 2021, 11:01
Official
Dear Thandeka Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TM
Thandeka M's updateReviewer Update
10 Aug 2021, 12:04Good Day,
My query is not yet resolved, I received a call from Lucia on the 4th August request for some documents to remove the Block J on my Account. ( I have emailed her my ID, Letter of employment, 3 months payslip to <*** ). I went to SANDTON (JET) to test if my account is active, its still not active.
Last communication i received from TAPELO(WESTGATE MANAGER) was last week Tues (03 August) and he promised to call back with positive feedback. STILL TODAY IM NOT ABLE TO USE MY CARD
My query is not yet resolved, I received a call from Lucia on the 4th August request for some documents to remove the Block J on my Account. ( I have emailed her my ID, Letter of employment, 3 months payslip to <*** ). I went to SANDTON (JET) to test if my account is active, its still not active.
Last communication i received from TAPELO(WESTGATE MANAGER) was last week Tues (03 August) and he promised to call back with positive feedback. STILL TODAY IM NOT ABLE TO USE MY CARD
TM
Thandeka M's update10 Aug 2021, 12:04
Reviewer Update
Good Day,
My query is not yet resolved, I received a call from Lucia on the 4th August request for some documents to remove the Block J on my Account. ( I have emailed her my ID, Letter of employment, 3 months payslip to <*** ). I went to SANDTON (JET) to test if my account is active, its still not active.
Last communication i received from TAPELO(WESTGATE MANAGER) was last week Tues (03 August) and he promised to call back with positive feedback. STILL TODAY IM NOT ABLE TO USE MY CARD
My query is not yet resolved, I received a call from Lucia on the 4th August request for some documents to remove the Block J on my Account. ( I have emailed her my ID, Letter of employment, 3 months payslip to <*** ). I went to SANDTON (JET) to test if my account is active, its still not active.
Last communication i received from TAPELO(WESTGATE MANAGER) was last week Tues (03 August) and he promised to call back with positive feedback. STILL TODAY IM NOT ABLE TO USE MY CARD